Winter Weather Update

Expect possible refreezing overnight. More precipitation is expected in our area. Freezing rain may affect power and trees this evening. UPDATED CLOSURE LIST The following facilities will be closed Thursday, February 2: – Recreation Centers and Library locations (including book drops) – The Municipal Court and Clerk’s Office – The Day Labor Center – Plano Event Center – Texas Pure Products – Animal Shelter (for adoptions) – Customer and Utility Services is closed to walk-in and phone customers. Please make use of the City’s online tool to pay your water bill: https://ecop.plano.gov/CUS/ City staff will continually evaluate weather conditions. Check City channels, including plano.gov, for the latest winter weather impacts regarding City facilities. POWER RESOURCES Oncor – https://stormcenter.oncor.com/ Report outage: 888-313-4747 – Text: OUT to 66267 Report downed power lines: 888-313-4747 Check Status – https://www.oncor.com/outages/check_status/identify CoServe – https://nrc4.coserv.com/maps/CoServOutageMap/ Report outage: 844-330-0762 – Text: OUT to 855-938-3496 Report downed power lines: 844-330-0762 Check Status – https://support.coserv.com/…/360010606033-Report-an-Outage While prioritized during power restoration events, critical care designations do not guarantee an uninterrupted power supply, especially during severe weather. Customers who rely on electricity for life-saving medical devices should have a plan in case of power outages. EMERGENCY WATER LEAKS Should you need to report a water leak, call Public Works Customer Service (7 am-10 pm) at 972-769-4160 or the Ridgeview Pump Station (10 pm-7 am) at 972-769-1623. Should you need to shut off water to your home or business, follow these instructions: share.plano.gov/WaterHowTo FALLEN TREES ON ROADWAYS If you see a tree has fallen in the roadway or is blocking a city sidewalk, call our Public Works team at 972-769-4140. EMERGENCY ALERTS Sign up to receive emergency alerts at share.plano.gov/citycall. TRASH & RECYCLING Supervisors will be driving streets and alleys early tomorrow morning and will determine if and when it is safe to resume service. Please leave your cart at the collection point. Once service is resumed, we will pick up trash/recycling from those who have regular service on Tuesday. The following day, we will pick up trash/recycling from those who have regular service on Wednesday and so on. Please do not put trash in your recycling cart. If your trash/recycling is not collected, please leave your cart at the collection point. We appreciate your patience as crews work to catch up from the winter weather. Crews will work as quickly as possible and will continue service through Saturday. Any collections not complete by Saturday will be addressed on Monday.